Refund policy

Refund/Cancellation Policy

At CosyLiving, we understand that circumstances may arise where you need to cancel an order or seek a refund. We aim to provide a transparent and fair Refund/Cancellation Policy to ensure your satisfaction. Please take a moment to review the following terms:

1. Cancellation Policy:

  • Orders can be canceled within 24 hours of placement. Please contact our Customer Care team at care@cosyliving.in with your order number and cancellation request.
  • Once an order has been processed or shipped, it cannot be canceled.

2. Refund Policy:

  • We offer refunds for eligible items within 30 days of the delivery date.
  • To initiate a refund, please contact our Customer Care team at care@cosyliving.in, providing your order number and the reason for the refund request.
  • Refunds will be processed within 5-7 business days upon approval of the refund request.

3. Eligibility for Refund:

  • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.
  • Items marked as "Final Sale" are not eligible for refunds.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a CosyLiving error or a defective product.
  • We recommend using a trackable shipping method for returns.

5. Inspection and Approval:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
  • If the return is approved, the refund will be processed using the original payment method.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Care team within 48 hours of receiving the product.
  • Provide clear photos of the damaged or defective item along with your order number for a prompt resolution.

7. Refund Contact Information:

  • For any refund-related inquiries, please contact our Customer Care team at care@cosyliving.in.

8. Changes to Refund/Cancellation Policy:

  • CosyLiving reserves the right to update or modify this Refund/Cancellation Policy at any time without prior notice. Please review this page periodically for any changes.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our Refund/Cancellation Policy, please do not hesitate to contact our Customer Care team.

Sincerely, The CosyLiving Team